Jim McCann

Jim McCann is the founder and chairman of 1-800-Flowers.com, the company he started in 1976 and grew into the world’s leading florist and gifting company. His visionary approach to customer relationships and early adoption of emerging technologies helped transform the retail flower industry.

A Pioneer in Relationship-Based Business

McCann recognized early the power of connecting with customers through new channels, making 1-800-Flowers one of the first companies to use its toll-free number as its brand name and among the first retailers to sell online. His willingness to embrace technology — from 800 numbers to the internet to mobile commerce — long before competitors saw the opportunity helped build a multi-brand gifting platform that includes Harry and David, Cheryl’s Cookies, and The Popcorn Factory, among others. He is the author of A Year Full of Flowers and Talk Is (Not!) Cheap.

Building a Culture of Connection

McCann’s entrepreneurial journey demonstrates how a relentless focus on customer relationships and a willingness to embrace change can transform an industry. Before founding 1-800-Flowers, he ran a home for boys in Queens, New York, an experience that shaped his people-first approach to business. His keynotes deliver practical insights on entrepreneurship, customer-centric innovation, building brands that last, embracing technology as a competitive advantage, and the power of genuine human connection in business.

Stop and Sell the Roses

The story of Jim McCann, tracing his early days as a social worker in New York City through the development of 1-800-FLOWERS.com as an internet pioneer and a leading gift company.

What Being a Social Worker Taught Me

How McCann’s years spent running a home for boys in New York City influenced the management style he uses today.

The Importance of Relationship Building and Customer Service

Nothing is more important than customer service, and to McCann, nothing establishes strong customer service more than building a relationship. But how do you do that? He has some definite ideas…

Lessons as an e-Commerce Pioneer

1-800-FLOWERS.com was a pioneer of e-commerce in 1992, when it became one of the first companies to sell online. The company has continued to enhance its pioneer reputation over the years. Learn some of the company’s secrets of its online success.