Mark Sanborn

Mark Sanborn is the bestselling author of The Fred Factor and an award-winning leadership speaker who has presented in every U.S. state and on five continents. His iconic Fred the Postman story, illustrating how one person’s commitment to excellence can transform customer experiences, has inspired millions of professionals worldwide to turn ordinary into extraordinary.

The Power of One Person’s Commitment to Excellence

Sanborn is a member of the Speaker Hall of Fame and a past president of the National Speakers Association. His books including The Fred Factor, You Don’t Need a Title to Be a Leader, and The Intention Imperative have established him as one of the most trusted voices on personal leadership and customer experience. His philosophy centers on the belief that every person, regardless of title or position, has the power to be extraordinary through intentional effort and genuine care.

Turning Ordinary Into Extraordinary

Sanborn’s presentations provide leaders, managers, and service teams with practical frameworks for creating remarkable customer experiences and building high-performance cultures. His keynotes deliver actionable strategies for creating extraordinary customer experiences through personal leadership, leading without a title and inspiring ownership at every level, building cultures of service excellence and accountability, and the daily practices that turn ordinary interactions into extraordinary moments.

The Fred Factor: How Passion in Your Work & Life Can Turn the Ordinary into the Extraordinary

This leadership keynote is the basis for Mark Sanborn’s international bestselling book The Fred Factor. In this revealing leadership keynote presentation, you will discover the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact, this is the speech.

You Don’t Need a Title to Be a Leader: How Anyone, Anywhere Can Make a Positive Difference

Develop your genuine leadership ability when you understand that true leadership is not a function of title. Learn how to exercise little “l” leadership through developing power with people. This leadership presentation is based on Mark Sanborn’s best-selling business book of the same name.

The Encore Effect: How to Give a Remarkable Performance in Anything You Do

A remarkable performance on stage commands an encore. The Encore Effect—Mark Sanborn’s latest, high impact presentation—teaches you how to achieve the kind of extraordinary performance on the job that leaves your customers, colleagues, and community clamoring for more.

Up, Down, or Sideways: How to Succeed All the Time

Most organizations and individuals have a kneejerk reaction to changing economic conditions. They behave differently in recessions than during boom times by cutting or curtailing the activities that are most important for future success. They act even differently when the economy is moving sideways, often becoming complacent with mediocre performance. The problem? These changes in practices and attitudes are inconsistent and ill timed. Companies like this are playing catch up rather than leading and are whiplashed by significant changes in their markets and the economy.