Ron Kaufman

Ron Kaufman is the founder of UP! Your Service and one of the world’s foremost authorities on building organizational cultures of service excellence. For over two decades, his Uplifting Service methodology has been implemented by companies on every continent to produce measurable business results through sustainable cultural transformation.

Transforming Service Culture at a Global Scale

Kaufman’s approach goes far beyond traditional customer service training. His Uplifting Service framework provides a comprehensive methodology for embedding service excellence into organizational culture at every level, from frontline employees to senior leadership. He is the author of the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet. His methodology has been adopted by leading companies across industries worldwide.

Building Competitive Advantage Through Service

Kaufman is based in Singapore and has worked with organizations across Asia, Europe, the Middle East, and North America. He has been named one of the world’s top customer experience professionals and thought leaders on service culture. His keynotes deliver powerful strategies for building world-class service cultures, creating competitive advantage through service excellence, engaging employees at every level in a service mindset, and turning superior service into sustainable business results that competitors struggle to replicate.

Service:

Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.

Leadership:

The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.

Culture:

Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.

Extended Service Programs:

Extended workshops and programs can be customized by Ron Kaufman for your group, including service strategy discussions, planning sessions, problem solving seminars and execution-focused, results-generating workshops. Half-day to multiple-day event formats are designed to meet your needs, suit your requirements and achieve your service objectives.