30 Sep Speaker Spotlight: Brian Solis – Keynote Speaker on Digital Transformation, Innovation, and Customer Experience
Brian Solis is a keynote speaker for leaders whose organizations have already bought the technology and have not yet changed how they think. A digital anthropologist, nine-time bestselling author, and Head of Global Innovation at ServiceNow, he speaks on AI strategy, digital transformation, and customer experience. This spotlight from Collaborative Agency Group covers what a Brian Solis keynote speaker program delivers, who books him, and what audiences take away.
What a Brian Solis Keynote Speaker Program Covers
Solis has spent more than two decades studying Digital Darwinism, the pressure technology and market change put on organizations that move slower than their customers. He has held the Head of Global Innovation role at Salesforce and now at ServiceNow, where he develops research on the agentic enterprise. He also serves as a special advisor to the United Nations global innovation team and advises boards and C-suites on transformation strategy. Forbes has described him as one of the more creative and brilliant business minds of our time.
His keynotes draw on his books, including Mindshift, X: The Experience When Business Meets Design, and The End of Business as Usual. Core programs include Mindshift, which argues that the urgent challenge is cognitive rather than technological, and an AI Maturity Model session on leading in an AI-first world. Generation-C looks at a consumer defined by shared behaviors rather than age, and at digital empathy as the tool for designing customer experiences that build loyalty. AI is Eating the World covers reimagining a business for what comes next, when traditional playbooks no longer apply. He is one of the futurist speakers on our roster.
Who Books Brian Solis
Planners book Solis for digital transformation and customer experience conferences that want research behind the futurist talk. His X: The Experience framework gives an audience a model they can apply, not just inspiration. He fits boards, C-suites, and transformation events where the technology is already in place and the open question is how leadership thinks about it. Association conferences with a technology or customer experience theme are a strong match too. If the room is still deciding whether to invest in AI at all, a more introductory speaker may fit better. Solis is the booking when the tools are in hand and the thinking has not caught up.
Comparing options for a 2027 program? Our guide to the best AI keynote speakers for 2027 events shows how he differs from other AI speakers, and our how to book a speaker page explains the process.
What Audiences Take Away
Audiences leave with a mindshift framework for leading through disruption, an AI Maturity Model for judging where their organization stands, and a customer lens built on digital empathy. The common thread is using AI to augment people, not only to automate tasks. Because the material rests on research rather than opinion, it gives a leadership team a shared language to carry back into planning sessions.
The Bottom Line
Brian Solis pairs two decades of research on digital disruption with a global innovation role at ServiceNow and frameworks built for leaders who need to change how their organizations think. He is a strong booking for 2027 programs on AI strategy, transformation, and customer experience. Check his 2027 availability and current fees on his profile.
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