Carol Kinsey Goman

Dr. Carol Kinsey Goman is an international keynote speaker, executive coach, and one of the world’s foremost experts on body language, nonverbal communication, and leadership presence. She has coached executives, female leaders, and sales professionals in over 200 organizations across 32 countries on how to project confidence, credibility, and charisma.

The Silent Language of Leadership

Dr. Goman is the author of multiple books including The Silent Language of Leaders, which explores how body language can make or break a leader’s effectiveness. As president of Kinsey Consulting Services, she is a frequent presenter for The Conference Board, The Executive Forum, and the International Association of Business Communicators. Her client list includes corporate giants such as Google, Amazon, PepsiCo, Goldman Sachs, General Electric, and Hewlett-Packard, as well as major healthcare organizations, financial institutions, and government agencies.

Building Trust Through Nonverbal Intelligence

Dr. Goman’s research into how nonverbal cues impact workplace relationships, negotiation outcomes, and leadership effectiveness has made her one of the most sought-after communication experts in the world. Her presentations include The Silent Language of Leaders, Body Language for Women Who Lead, and The Truth About Lies in the Workplace. Her keynotes give audiences practical, immediately actionable strategies for increasing their influence, building trust, and communicating with greater impact in every professional interaction.

The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead
Body language is the management of time, space, appearance, posture, gesture, touch, facial expression, eye contact, and voice. When your verbal and nonverbal messages are out of alignment, communication suffers and your messages are weakened. Using body language that supports your business goals is the key to leadership effectiveness – to your ability to project confidence, build relationships of trust, inspire your team, and present content convincingly.

• The 2 sets of nonverbal signals people look for in leaders and the circumstances that make one more effective than the other.
• 5 mistakes your team will make when they read your body language.
• How to tell what others really feel about what you just said.

The Power of Collaborative Leadership: None of Us is Smarter Than All of Us
Creating collaborative teams that are networked to span organizational boundaries requires a new leadership model – one that replaces command and control with trust and inclusion. The leader’s new role is to encourage employees to see themselves as empowered and valued contributors and to help them build their knowledge base, expand their personal networks, and to offer their ideas and perspectives in service of a common goal. This program will give you the insight and skills to build collaborative relationships and to create an environment in which people choose to participate and contribute.

• Why people don’t tell what they know – and how to overcome those barriers.
• How to build the 5 levels of trust needed to for collaboration.
• Body language tips for collaborative leaders.

Body Language for Sales and Negotiation: Building Relationships and Closing the Deal
We make major decisions about one another – assessing credibility, trustworthiness, confidence, power, status, and competence – within the first few seconds of meeting. Once someone mentally labels you as likeable or un-likeable, candid or deceptive, everything else you do will be viewed through that filter. How convincing you are in sales and negotiation is strongly influenced by unconscious factors such as the way your body postures match the other person, the level of physical activity as you talk, the amount of eye contact you use, and the degree to which you set the tone – literally – of the conversation.

• How to make a positive impression in the first 7 seconds and maintain it throughout the entire meeting.
• How to spot the body language signals of uncertainty, resistance, deception, and ready to buy.
• What to do when faced with nonverbal resistance.

Communicating Change: Verbal and Nonverbal Messages the Inspire People to Action!
After all the meeting and memos, feedback and focus groups, up to 75 percent of all large-scale change efforts fail. There’s a reason this scenario is so common. People. Human beings are complex entities, and all the strategy sessions in the world won’t make a dent in their attitudes and behaviors unless you learn to transform their concerns and fears into confidence and commitment. And in most cases, the manner in which change is communicated is more important than the nature of that change

• The 10 biggest verbal and nonverbal mistakes leaders make when communicating change.
• The difference between incremental and discontinuous change – and the emotional literacy needed to lead people through both.
• How to help people in your organization (or team or department) go from surviving change to thriving on change.

Body Language for Women Leaders: Traps and Tips for Making an Impact
When first introduced to a leader, people immediately and unconsciously assess her for warmth (empathy, likeability, caring) and authority (power, credibility, status). Warm leaders connect with staff in a way that makes people want to do a great job because of that personal connection, affection and respect. But people also look for leaders who project status and authority, who make them feel secure, and whom they believe can follow through and achieve results. Women are champions in the warmth and empathy arena, but lose out with power and authority cues – most often because they fall prey to ten common body language traps.

• 10 body language traps that rob women leaders of their power and authority.
• Tips to project instant confidence, credibility, caring and charisma.
• Sharpening your skill at reading body language from head to toes.

The Truth About Lies in the Workplace: How to Spot Liars, Why We Believe Them, and How to Deal with Them 
The Association of Certified Fraud Examiners Business Fraud Report estimates annual losses in the United States at 3.5 TRILLION dollars! If you knew how to spot deception you could reduce those costs by hiring the right personnel, choosing the right partners, and believing the right people. When lying in the workplace becomes pervasive, it damages trust, collaboration, and productivity. By creating a high-trust environment, you can decrease destructive lies while liberating employee energy, creativity, and engagement.

• The 5 most surprising facts about lies in the workplace.
• 10 tips for spotting liars at work and how to deal with them when you do.
• How to decrease destructive lies by creating a high-trust work environment.