Carol Kinsey Goman

Carol Kinsey Goman, Ph.D., is an international keynote speaker, who coaches executives, female leaders, salespeople, and change-agents to build strong and productive business relationships by projecting confidence, credibility, caring, and charisma. A frequent presenter for The Conference Board, The Executive Forum, and the International Association of Business Communicators, Carol presents keynote addresses and seminars to corporations, government agencies and major trade associations. Her current presentations include: “The Silent Language of Leaders,” “Body Language for Women Who Lead,” “The Power of Collaborative Leadership,” “Body Language for Sales Professionals,” “Communicating Change,” and (new topic) “The Truth About Lies in the Workplace.”

Carol’s clients include over 200 organizations in 24 countries — corporate giants such as Consolidated Edison, 3M, and PepsiCo; major non-profit organizations such as the American Institute of Banking, the Healthcare Forum, and the American Society of Training and Development; high-tech firms such as Hewlett-Packard and Texas Instruments; agencies such as the Office of the Comptroller of the Currency, U.S. Army Tank-automotive and Armaments Command, and the Library of Congress; and international firms such as Petroleos de Venezuela, Dairy Farm in Hong Kong, SCA Hygiene in Germany, and Wartsilla Diesel in Finland.

Carol has been cited as an authority in media such as Industry Week, Investor’s Business Daily, CNN’s Business Unusual, PBS Marketplace, the Washington Post’s On Leadership column, MarketWatch radio, and the NBC Nightly News. She is a leadership blogger for Forbes and has published over 300 articles in the fields of organizational change, leadership, innovation, communication, the multi-generational work force, collaboration, employee engagement, and body language in the workplace. She’s the author of twelve business books, including The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead. Her latest book is The Truth About Lies in the Workplace: How to Spot Liars and What to Do about Them.

Carol has been a therapist in private practice, a nightclub entertainer, and a majorette for the 49er football team — but not in that order. She has served as adjunct faculty at John F. Kennedy University in the International MBA program, at the University of California in the Executive Education Department, and for the Chamber of Commerce of the United States at their Institutes for Organization Management. She’s a current faculty member for the Institute of Management Studies.

The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead
Body language is the management of time, space, appearance, posture, gesture, touch, facial expression, eye contact, and voice. When your verbal and nonverbal messages are out of alignment, communication suffers and your messages are weakened. Using body language that supports your business goals is the key to leadership effectiveness – to your ability to project confidence, build relationships of trust, inspire your team, and present content convincingly.

• The 2 sets of nonverbal signals people look for in leaders and the circumstances that make one more effective than the other.
• 5 mistakes your team will make when they read your body language.
• How to tell what others really feel about what you just said.

The Power of Collaborative Leadership: None of Us is Smarter Than All of Us
Creating collaborative teams that are networked to span organizational boundaries requires a new leadership model – one that replaces command and control with trust and inclusion. The leader’s new role is to encourage employees to see themselves as empowered and valued contributors and to help them build their knowledge base, expand their personal networks, and to offer their ideas and perspectives in service of a common goal. This program will give you the insight and skills to build collaborative relationships and to create an environment in which people choose to participate and contribute.

• Why people don’t tell what they know – and how to overcome those barriers.
• How to build the 5 levels of trust needed to for collaboration.
• Body language tips for collaborative leaders.

Body Language for Sales and Negotiation: Building Relationships and Closing the Deal
We make major decisions about one another – assessing credibility, trustworthiness, confidence, power, status, and competence – within the first few seconds of meeting. Once someone mentally labels you as likeable or un-likeable, candid or deceptive, everything else you do will be viewed through that filter. How convincing you are in sales and negotiation is strongly influenced by unconscious factors such as the way your body postures match the other person, the level of physical activity as you talk, the amount of eye contact you use, and the degree to which you set the tone – literally – of the conversation.

• How to make a positive impression in the first 7 seconds and maintain it throughout the entire meeting.
• How to spot the body language signals of uncertainty, resistance, deception, and ready to buy.
• What to do when faced with nonverbal resistance.

Communicating Change: Verbal and Nonverbal Messages the Inspire People to Action!
After all the meeting and memos, feedback and focus groups, up to 75 percent of all large-scale change efforts fail. There’s a reason this scenario is so common. People. Human beings are complex entities, and all the strategy sessions in the world won’t make a dent in their attitudes and behaviors unless you learn to transform their concerns and fears into confidence and commitment. And in most cases, the manner in which change is communicated is more important than the nature of that change

• The 10 biggest verbal and nonverbal mistakes leaders make when communicating change.
• The difference between incremental and discontinuous change – and the emotional literacy needed to lead people through both.
• How to help people in your organization (or team or department) go from surviving change to thriving on change.

Body Language for Women Leaders: Traps and Tips for Making an Impact
When first introduced to a leader, people immediately and unconsciously assess her for warmth (empathy, likeability, caring) and authority (power, credibility, status). Warm leaders connect with staff in a way that makes people want to do a great job because of that personal connection, affection and respect. But people also look for leaders who project status and authority, who make them feel secure, and whom they believe can follow through and achieve results. Women are champions in the warmth and empathy arena, but lose out with power and authority cues – most often because they fall prey to ten common body language traps.

• 10 body language traps that rob women leaders of their power and authority.
• Tips to project instant confidence, credibility, caring and charisma.
• Sharpening your skill at reading body language from head to toes.

The Truth About Lies in the Workplace: How to Spot Liars, Why We Believe Them, and How to Deal with Them 
The Association of Certified Fraud Examiners Business Fraud Report estimates annual losses in the United States at 3.5 TRILLION dollars! If you knew how to spot deception you could reduce those costs by hiring the right personnel, choosing the right partners, and believing the right people. When lying in the workplace becomes pervasive, it damages trust, collaboration, and productivity. By creating a high-trust environment, you can decrease destructive lies while liberating employee energy, creativity, and engagement.

• The 5 most surprising facts about lies in the workplace.
• 10 tips for spotting liars at work and how to deal with them when you do.
• How to decrease destructive lies by creating a high-trust work environment.