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Customer Experience Speakers

CAG’s consumer trends and customer service speakers help organizations understand and respond to evolving buyer expectations. Our experts deliver keynotes on customer experience strategy, consumer behavior, brand loyalty, and service excellence. They’re ideal for retail conferences, CX summits, and corporate events where improving the customer journey is a strategic priority.

Adam Ferrier - Consumer Psychologist and Stop Listening to the Customer Keynote Speaker

Adam Ferrier

Adam Ferrier - Consumer Psychology & Marketing Speaker

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Andy Cohen - Bravo TV Host and Pop Culture Media Keynote Speaker

Andy Cohen

Andy Cohen - Sales & Leadership Expert Speaker

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Anthony Parinello - Selling to VITO Author and Sales Training Keynote Speaker

Anthony Parinello

Anthony Parinello - C-Suite Sales Expert Speaker

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Barry Moltz - Small Business Expert and Unstuck Author Keynote Speaker

Barry Moltz

Barry Moltz - Small Business & Entrepreneurship Speaker

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Beau Lotto - Deviate Author and Neuroscientist of Perception Keynote Speaker

Beau Lotto

Beau Lotto - Neuroscience & Perception Expert Speaker

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Brian Smith - UGG Boots Founder and From Sheepskin to Cashmere Author Keynote Speaker

Brian Smith

Brian Smith - UGG Founder & Entrepreneurship Speaker

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Bruce Clark - Aging Population Marketing Authority and Business Keynote Speaker

Bruce Clark

Bruce Clark - Sales Excellence & Communication Expert

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Bruce Turkel - Turkel Brands Founder All About Them Author and Branding Keynote Speaker

Bruce Turkel

Bruce Turkel - Branding & Customer-Centric Marketing Speaker

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Catriona Wallace - AI Ethics Expert and Flamingo AI Founder Technology Keynote Speaker

Catriona Wallace

Catriona Wallace - AI Ethics & Innovation Speaker

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Chip Bell - Customer Loyalty Expert and Author of 24 Books Keynote Speaker

Chip Bell

Chip Bell - Customer Loyalty & Service Innovation Speaker

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Chris Helder - Useful Belief Author and Business Communication Keynote Speaker

Chris Helder

Chris Helder - Communication & Useful Belief Speaker

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Chris Riddell - Digital Futurist and Technology Innovation Keynote Speaker

Chris Riddell

Chris Riddell - Digital Futurist & Consumer Behavior Speaker

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Dan Gingiss - Experience Maker Author and Customer Experience Keynote Speaker

Dan Gingiss

Dan Gingiss - Customer Experience & Marketing Speaker

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Darryl Ross - Executive Presence Expert and Actor-Turned-Leadership Keynote Speaker

Darryl Ross

Darryl Ross - Executive Presence & Communication Speaker

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David Horsager - Trust Edge Author and Trust Expert Keynote Speaker

David Horsager

David Horsager - Trust Expert & Leadership Speaker

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David Meerman Scott - The New Rules of Marketing Author and Business Growth Keynote Speaker

David Meerman Scott

David Meerman Scott - Marketing & Real-Time PR Speaker

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David Weinberger - Too Big to Know Author and Harvard Research Fellow Keynote Speaker

David Weinberger

David Weinberger - Internet Culture & Knowledge Expert

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Dean Lindsay - Progress Agents Founder and Change Management Keynote Speaker

Dean Lindsay

Dean Lindsay - Networking & Progress Expert Speaker

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Denise Lee Yohn

Denise Lee Yohn - Brand Leadership & Culture Speaker

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Dennis Snow - Walt Disney World Executive and Lessons from the Mouse Author Keynote Speaker

Dennis Snow

Dennis Snow - Disney Customer Service Expert Speaker

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Doc Hendley - CNN Hero and Wine to Water Founder Keynote Speaker

Doc Hendley

Doc Hendley - Wine to Water Founder & Purpose Speaker

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Don Peppers - The One to One Future Co-Author and Customer Strategy Keynote Speaker

Don Peppers

Don Peppers - Customer Experience & CRM Pioneer Speaker

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Donald Miller - Building a StoryBrand Author and StoryBrand CEO Keynote Speaker

Donald Miller

Donald Miller - StoryBrand & Marketing Expert Speaker

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Doug Lipp - Disney University Head of Training and Disney Culture Keynote Speaker

Doug Lipp

Doug Lipp - Disney Excellence & Customer Service Speaker

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Elaine Allison - CSP Customer Care Advocate and Leadership Keynote Speaker

Elaine Allison

Elaine Allison - Executive Presence & Influence Speaker

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Fred Reichheld - Net Promoter System Creator and The Loyalty Effect Author Keynote Speaker

Fred Reichheld

Fred Reichheld - Customer Loyalty & NPS Expert Speaker

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Gene Marks - Small Business Expert and Washington Post Columnist Keynote Speaker

Gene Marks

Gene Marks - Small Business & Technology Expert Speaker

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female finance speaker

Georgie Frost

Georgie Frost - Financial Broadcasting & Literacy Speaker

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Gerald Celente - Trends Research Institute Founder and Keynote Trends Forecaster

Gerald Celente

Gerald Celente - Trends Forecasting & Future Expert Speaker

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Hal Becker - Nationally Recognized Sales and Customer Service Keynote Speaker

Hal Becker

Hal Becker - Sales & Customer Service Expert Speaker

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J Walker Smith - Yankelovich Partners Author and Consumer Trends Keynote Speaker

J Walker Smith

J Walker Smith - Consumer Trends Speaker

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Jamie Mustard - The Iconist Author and Science of Iconic Messaging Keynote Speaker

Jamie Mustard

Jamie Mustard - Iconology Speaker

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Jason Young - Culturetopia Author and Former Southwest Airlines Leader Keynote Speaker

Jason Young

Jason Young - Leadership and Culture Speaker

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Jay Baer - Hall of Fame Speaker and Customer Experience Keynote Expert

Jay Baer

Jay Baer - Marketing & CX Expert

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JB Wood - TSIA President CEO and Complexity Avalanche Author Technology Keynote Speaker

JB Wood

JB Wood - Technology Services Speaker

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Jeanne Bliss - CustomerBliss Founder and Customer Experience Keynote Speaker

Jeanne Bliss

Jeanne Bliss - CX Leadership Expert

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Jeff Jorge - Global Sales Strategist and Customer Experience Keynote Speaker

Jeff Jorge

Jeff Jorge - Sales Speaker

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Jeffrey Gitomer - Little Red Book of Selling Author and Sales Expert Keynote Speaker

Jeffrey Gitomer

Jeffrey Gitomer - Sales Training Speaker

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Jeffrey Hansler - Sales and Marketing Strategist and Persuasion Expert Keynote Speaker

Jeffrey Hansler

Jeffrey Hansler - Sales Speaker

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Jenn Lim - Delivering Happiness CEO and Beyond Happiness Author Keynote Speaker

Jenn Lim

Jenn Lim - Workplace Culture Expert

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Jesse Cole - Savannah Bananas Owner and Fan-First Experience Keynote Speaker

Jesse Cole

Jesse Cole - The Man in the Yellow Tux

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Joe Pine - The Experience Economy Author and Business Strategy Keynote Speaker

Joe Pine

A writer and veteran consultant to entrepreneurs and executives Joseph Pine...

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John Krubski - Cracking the America Code Author and Practical Futurist Keynote Speaker

John Krubski

John Krubski - Futurist & Innovation Speaker

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Johnny “Cupcakes” Earle

Founder of Johnny Cupcakes, Successful Entrepreneur, and Branding Specialist

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Jon Petz - Boring Meetings Suck Author and Hall of Fame Keynote Speaker

Jon Petz

Jon Petz - Customer Service Innovation & Experience Speaker

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Joseph Coughlin - MIT AgeLab Director and Longevity Business Keynote Speaker

Joseph Coughlin

Joseph Coughlin - Longevity Expert

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Joseph Grenny - Crucial Conversations Author and Organizational Change Keynote Speaker

Joseph Grenny

Joseph Grenny - Communication Expert

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Joseph Michelli - Starbucks and Ritz-Carlton Experience Author Keynote Speaker

Joseph Michelli

Joseph Michelli - CX Leadership

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Karen Post - Brain Tattoos Author and Branding Diva Keynote Speaker

Karen Post

Karen Post - Branding Speaker

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Kathy Varol - Purpose-Driven Business Author and CSR Strategist Keynote Speaker

Kathy Varol

Kathy Varol - Customer-Centric Leadership

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Kelly Cardenas - Salon Industry Leader and Culture-Driven Business Keynote Speaker

Kelly Cardenas

Kelly Cardenas - CX Leadership

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Kelly McDonald - How to Work with and Lead People Not Like You Author Keynote Speaker

Kelly McDonald

Kelly McDonald - Marketing Speaker

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Ken Dychtwald - Age Wave Co-Founder and Longevity Expert Keynote Speaker

Ken Dychtwald

Ken Dychtwald - Aging Expert

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Ken Schmidt

Ken Schmidt - Brand Strategy Speaker

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Kevin Brown - Hero Effect Author and Motivational Keynote Speaker

Kevin Brown

Kevin Brown - Motivation Speaker

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Lior Arussy - Customer Experience and Employee Engagement Keynote Speaker

Lior Arussy

Lior Arussy - CX Transformation

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Lisa Ford - Customer Service and Sales Expert and Keynote Author Speaker

Lisa Ford

Lisa Ford - Service Excellence

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Maddy Dychtwald - Age Wave Co-Founder and Womens Wealth Keynote Speaker

Maddy Dychtwald

Maddy Dychtwald - Women & Wealth

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Marcus Lemonis - The Profit Star and Serial Entrepreneur Business Keynote Speaker

Marcus Lemonis

Marcus Lemonis - Business Turnaround Expert

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Mark Matteson - Freedom from Fear Author and Sales Expert Keynote Speaker

Mark Matteson

Mark Matteson - Motivation Speaker

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Mark Sanborn - The Fred Factor Author and Award-Winning Leadership Keynote Speaker

Mark Sanborn

Mark Sanborn - Leadership Speaker

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Martha Rogers - The One to One Future Co-Author and Customer Strategy Keynote Speaker

Martha Rogers

Martha Rogers - Marketing Expert

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Matthias Kroener - Fidor Bank Founder and Fintech Digital Banking Keynote Speaker

Matthias Kroener

Matthias Kroener - Fintech Expert

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Michael Bergdahl - Former Walmart Executive and Sam Walton Business Keynote Speaker

Michael Bergdahl

Michael Bergdahl - Walmart Expert

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Michael McQueen - Trend Forecaster and How to Speak Human Author Keynote Speaker

Michael McQueen

Michael McQueen - Futurist & Disruption Expert Speaker

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Mike Cessario

Mike Cessario - Brand Innovation & Marketing Speaker

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Mike McKinley - Entrepreneur and Customer Experience Author Keynote Speaker

Mike McKinley

Mike McKinley - Customer Service Excellence Speaker

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Paco Underhill - Why We Buy Author and Envirosell Founder Retail Behavior Keynote Speaker

Paco Underhill

Paco Underhill - Retail Strategy & Behavior Speaker

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Patrick Henry - Nationally Acclaimed Humorist Musician and Motivational Keynote Speaker

Patrick Henry

Patrick Henry - Comedy & Inspiration Speaker

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Quentin Hardy - New York Times Deputy Technology Editor and Keynote Speaker

Quentin Hardy

Quentin Hardy - Technology & AI Speaker

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Rachel Tipograph - MikMak CEO Forbes 30 Under 30 and E-Commerce Expert Keynote Speaker

Rachel Tipograph

Rachel Tipograph - E-Commerce & Retail Tech Speaker

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Rick Barrera - Overpromise and Overdeliver Author and Customer Experience Speaker

Rick Barrera

Rick Barrera - Customer Service Speaker

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Robert Siciliano - Identity Theft Expert and Personal Security Keynote Speaker

Robert Siciliano

Robert Siciliano - Cybersecurity Speaker

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Robert Spector - The Nordstrom Way Author and Customer Service Keynote Speaker

Robert Spector

Robert Spector - Retail Excellence Speaker

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Ron Kaufman - UP Your Service Founder and Uplifting Service Author Keynote Speaker

Ron Kaufman

Ron Kaufman - Service Excellence Speaker

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Ryan Estis - Sales Transformation Expert and Former Chief Strategy Officer Keynote Speaker

Ryan Estis

Ryan Estis - Sales Transformation Speaker

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Scott Deming

Scott Deming - Customer Service Speaker

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Sergio Zyman - Former Coca-Cola CMO and The End of Marketing as We Know It Author Keynote Speaker

Sergio Zyman

Sergio Zyman - Marketing Strategy Speaker

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Shane Gibson - Forbes Top 30 Social Sales Expert and B2B Selling Keynote Speaker

Shane Gibson

Shane Gibson - Sales Acceleration Speaker

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Sheila Bethel - Hall of Fame Speaker and Global Leadership Change Expert

Sheila Bethel

Sheila Bethel - Service Leadership Speaker

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Shep Hyken - Customer Service Hall of Fame Expert and Amazing Experience Keynote Speaker

Shep Hyken

Shep Hyken - Customer Service Speaker

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Simon Bailey - Former Disney Executive and Brilliance Leadership Keynote Speaker

Simon Bailey

Simon Bailey - Brilliance & CX Speaker

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Steven Little - Business Growth Expert and Fast-Growth Company President Keynote Speaker

Steven Little

Steven Little - Sales & Growth Speaker

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Terry Jones - Travelocity Founder and Digital Innovation Keynote Speaker

Terry Jones

Terry Jones - Digital Innovation Speaker

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Tim Gard - CSP CPAE Humorist and Stress Reduction Through Humor Keynote Speaker

Tim Gard

Tim Gard - Humor & Service Speaker

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Todd Dewett - LinkedIn Learning Author and Leadership Authenticity Keynote Speaker

Todd Dewett

Todd Dewett - Leadership Development Speaker

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Tom Connellan - Inside the Magic Kingdom Author and Performance Keynote Speaker

Tom Connellan

Tom Connellan - Customer Experience Speaker

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Tom Koulopoulos - Delphi Group Chairman and Business Futurist Keynote Speaker

Tom Koulopoulos

Tom Koulopoulos - Innovation & Future of Work Speaker

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Will Guidara - Eleven Madison Park Co-Owner and Unreasonable Hospitality Keynote Speaker

Will Guidara

Will Guidara - Hospitality & Customer Experience Speaker

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