Jay Baer

Jay Baer has spent more than three decades advising the world’s most iconic brands and has earned a reputation as one of the most practical, data-driven, and genuinely entertaining speakers on the circuit. A seventh-generation entrepreneur, Baer founded five multimillion-dollar companies and has consulted for more than 700 organizations including Nike, Oracle, Salesforce, Bentley, and the United Nations. He speaks on customer experience, customer loyalty, marketing strategy, and the role of AI in transforming how businesses earn and keep customers. He is a Hall of Fame inductee and New York Times bestselling author of seven books.

Quick. Clear. Kind.
Baer’s research-backed framework, Quick Clear Kind, identifies the three non-negotiable elements of customer loyalty in the age of AI — and provides every attendee with immediately actionable strategies for winning and retaining customers. His second signature program, Embrace Complaints, reveals the science of complaints and how organizations can convert customer dissatisfaction into a competitive edge. Both programs are highly customized for each client based on proprietary original research.

The Highest-Rated Business Speaker You Have Not Yet Hired
Baer is voted the number one Global Guru in marketing and number two in customer experience worldwide. He serves as an in-demand emcee for complex multi-day events and has hosted gatherings for IBM, Oracle, and other major brands with audiences as large as 15,000.

Jay Baer delivers keynotes on customer experience, customer loyalty, word-of-mouth marketing, and the business impact of AI.

Talk Triggers 

Turn Your Customers into Volunteer Marketers

Customer experience is how you make your customers feel.  Great customer experience occurs when you exceed customer expectations.  And  when  you  do  so,  customers  are  COMPELLED  to  talk  about  you.

In  this  fast-paced,  timely,  dynamic  presentation  Jay  teaches  his  customer  experience  excellence  framework,  showcasing  how  any  business  can  turn  customers  into  advocates.

With  hilarious  and  poignant  storytelling,  Jay  teaches  attendees  the  three  primary  ways  to  use  customer  experience  to  trigger  word-of-mouth,  illustrates  mistakes  to  avoid,  and  inspires  audiences  to  put  new  strategies  into  practice  immediately.

Hug Your Haters 

How to Embrace Complaints and Keep Your Customers

Haters aren’t your problem  …  ignoring them is.

If  it  feels  like  there  are  more  complaints  than  ever,  and  that  you’re  spending  more  time  and  money  dealing  with  negativity  and  backlash,  you’re  right.  But  the  rise  of  customer  complaints  is  actually  an  enormous  opportunity.

In  this  eye-opening  presentation,  Jay  reveals  brand-new,  proprietary  research  into  The  Science  of  Complaints  –  why  and  where  your  customers  complain,  and  how  to  turn  customer  service  into  a  marketing  advantage.

Youtility 

Why Smart Marketing is About Help not Hype

If  you’re  wondering  how  to  make  your  company  seem  more  exciting,  you’re  asking  the  wrong  question.

You’re  not  competing  for  attention  only  against  other  similar  products.  You’re  competing  against  your  customers’  friends  and  family  and  viral  videos  and  cute  puppies.

To  win  attention  today,  you  must  ask  a  different  question…“How  can  I  help?”

Youtility  will  cause  you  to  rethink  everything  you  thought  you  knew  about  marketing.  Filled  with  relevant  examples,  you’ll  see  why  the  Youtility  system  now  powers  the  marketing  programs  of  hundreds  of  major  companies.