Jeanne Bliss

Jeanne Bliss- Setting aside all of the jargon and “consultant speak”, we realize the simple mission of business: To create value for customers.

And in that simplicity is the opportunity to elevate others.  The practice of creating value, realizing value, and becoming loyal to that value is as much the art of human behavior as it is the science of management.  Face it…working with people can at times be hard, and messy, and frustrating.  But it is those wonderful moments, big and small, when great things happen and that make companies beloved by customers and employees alike.

To transform organizations into high-value cultures takes a Bravery to Lead the human side of business.

Jeanne Bliss has dedicated her entire four decade career to improving leadership focus. She served as the chief customer executive for Lands’ End, Microsoft, Coldwell Banker, and Allstate (and a strategic lead at Mazda), moving their strategic focus and initiating their cultural transformation of each brands’ customer experience.  The result was earning the achievement of 95 percent loyalty rates and dramatically increasing profitable customer relationships.

Bliss has established herself as one of the top advisors to business leaders, helping them bravely steer their organizations to create more value and become the best version of themselves.

She builds a new case for brave leadership with an understanding that there’s always a human at the end of our decisions – inspiring people, elevating them to memory makers, and uniting those pesky silos to deliver experiences that earn admirable, ongoing growth.

Her passionate presentations provide a clear roadmap for leaders to tackle the things that really matter to customers and employees…the things the drive increased loyalty and kindness, and in turn increase revenue.  She has coached over 15,000 leaders around the world and have given over 2,000 speeches, and leaving an indelible mark every time.

Leadership Bravery:  Doing the hard things that drive great companies.

We often confuse “Leadership” with “Management”.

Very few companies “manage” themselves into the hearts of customers and employees. Instead, it takes courageous leadership and the character to put people first, to explore human behavior and to understand what really matters to each of us.

Jeanne Bliss has worked with thousands of leaders to help build type of High-Growth, High-Touch companies that inspire others.  By understanding the human on the other end of a leadership decision, organizations both expand their opportunities for sustainable profits and create a viral “wow-factor”.

Jeanne is one of the foremost authorities on Customer-Focused Leadership, and her vibrant presentations are packed with tons of take-home leadership tools for your audience. Her approach helps pinpoint where management actions are causing customer and employee unrest, and how brave leadership mindsets create opportunities to deliver what matters most to people.

How to Build Your Customer-Driven Growth Engine

Adapted from Jeanne’s Book Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Just how do you go about building a customer-centric company? How do you earn consistent growth by improving customers’ lives?  In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will help you embed these competencies, unite your leadership team and enact quick and effective change.   She will also share some of the more than one hundred interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.