Jeanne Bliss

Jeanne Bliss is a customer experience pioneer, bestselling author, and the founder of CustomerBliss, the first customer experience consulting company of its kind. She is one of the foremost authorities on customer-centric leadership, having served as the first Chief Customer Officer at five major corporations including Microsoft, Lands’ End, and Coldwell Banker.

The Godmother of Customer Experience

Bliss held the role of Chief Customer Officer before the title was widely recognized, building and leading customer experience functions at Mazda, Allstate, Microsoft, Lands’ End, and Coldwell Banker. Her books Chief Customer Officer, Chief Customer Officer 2.0, and Would You Do That to Your Mother? have become essential reading for leaders serious about putting customers at the center of their business. She has guided over 20,000 leaders worldwide on customer experience transformation.

Putting the Customer at the Center of Everything

Bliss’s practical frameworks help organizations move beyond lip service about customer centricity to actually operationalizing it across every department and decision. She is the co-founder of the Customer Experience Professionals Association. Her keynotes deliver proven strategies for building customer-centric cultures, creating accountability for customer experience at the leadership level, measuring what matters in customer relationships, and transforming customer experience into sustainable competitive advantage.

Leadership Bravery:  Doing the hard things that drive great companies.

We often confuse “Leadership” with “Management”.

Very few companies “manage” themselves into the hearts of customers and employees. Instead, it takes courageous leadership and the character to put people first, to explore human behavior and to understand what really matters to each of us.

Jeanne Bliss has worked with thousands of leaders to help build type of High-Growth, High-Touch companies that inspire others.  By understanding the human on the other end of a leadership decision, organizations both expand their opportunities for sustainable profits and create a viral “wow-factor”.

Jeanne is one of the foremost authorities on Customer-Focused Leadership, and her vibrant presentations are packed with tons of take-home leadership tools for your audience. Her approach helps pinpoint where management actions are causing customer and employee unrest, and how brave leadership mindsets create opportunities to deliver what matters most to people.

How to Build Your Customer-Driven Growth Engine

Adapted from Jeanne’s Book Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Just how do you go about building a customer-centric company? How do you earn consistent growth by improving customers’ lives?  In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will help you embed these competencies, unite your leadership team and enact quick and effective change.   She will also share some of the more than one hundred interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.