Jenn Lim

Jenn Lim is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. Delivering Happiness started as a book (New York Times and WSJ Bestseller which sold one million copies worldwide) and evolved into a business consultancy and global movement that has impacted and inspired companies and organizations around the world.

In her new book BEYOND HAPPINESS: How Authentic Leaders Prioritize Purpose and People for Growth and Impact, Jenn draws on her decades of experience in culture and strategy to translate it into a practical “how to” framework for more sustainable workplaces and modern organization design. She guides all of us – no matter our title or role – how to live more meaningful lives through the work we do every day.

Jenn’s mission is both simple and profound: to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make an impact by being true to our authentic selves.

In 2017, Jenn was selected to be on the Global Happiness Council of Work and Wellbeing and in 2020, Delivering Happiness [DH] was placed on the Inc. 5000 list, becoming one of the fastest-growing private companies in the US. Jenn helped create the world’s first series of Culture Books at Zappos.com and has been featured in [Fox Business, Inc., Forbes, Fortune, Entrepreneur, The World Happiness Report, The Guardian, Fast Company, Thrive Global, and more]. You can find Jenn speaking at events [such as Facebook, McDonalds, Pixar, World Government Summit, SHRM] around the globe [and in Zoomland], on podcasts like The Dave Ramsey Show and Don Miller’s Building a Storybrand, working with organizations to create positive change in the world, or starting spontaneous dance parties with her friends and family. Jenn lives in the Oakland Hills, CA.

Delivering Happiness

An engaging and humorous speech, Jenn Lim challenges her listeners to discover what their true happiness is. From college, to Zappos, to “Delivering Happiness” the audience is invited to trek through her life as she shuns what family and society says she should be in pursuit of happiness on her own terms.

Talking Points

Explores Jenn’s experiences at Zappos.com and how it built an enduring brand through customer service and company culture.

• How Zappos is a thriving example of how happiness can be used as a business model
• The story of how she and Zappos CEO Tony Hsieh co-founded Delivering Happiness — from its start as a bestselling book, then its cross-country bus tour and now, the company and global movement
• Her journey of discovering how personal life lessons, Zappos and the science of happiness has led to her passion of creating happier companies/communities/cities, so that together, we can create a happier world for all.