Jenn Lim

Jenn Lim is the CEO and co-founder of Delivering Happiness, a company she built with the late Tony Hsieh, CEO of Zappos, to inspire science-based happiness, passion, and purpose in work and life. She is the bestselling author of Beyond Happiness and one of the leading voices in the world on building workplace cultures rooted in purpose and human flourishing.

Building the Delivering Happiness Movement

Lim co-created Delivering Happiness as a consultancy and movement inspired by the culture Hsieh built at Zappos. The company has worked with hundreds of organizations worldwide, from startups to Fortune 500 companies, helping them apply the science of happiness to increase engagement, productivity, and profitability. Lim led the creation of the Delivering Happiness at Work survey and model, which measures and improves organizational culture through purpose, values, and employee wellbeing.

The Business Case for Happiness and Purpose

Lim’s book Beyond Happiness provides a framework for leading with purpose at every level of an organization. Her work has been featured in Inc., Fortune, Forbes, and The New York Times. She has spoken at the United Nations, TEDx, and major corporate events worldwide. Her keynotes show leaders how to build adaptive, purpose-driven cultures that increase employee engagement, drive sustainable performance, and create organizations where people genuinely want to do their best work.

What does Jenn Lim speak about?

Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she co-founded with the late Zappos CEO Tony Hsieh, which started as a New York Times and Wall Street Journal bestseller that sold over one million copies worldwide. She speaks on workplace happiness, belonging, and authentic leadership, drawing on over 20 years improving employee engagement at Starbucks, McDonald’s, and Chase Bank, and her Wall Street Journal bestseller Beyond Happiness.

What is Jenn Lim’s background?

Jenn Lim is known for: CEO and co-founder of Delivering Happiness, creator of the original Zappos Culture Book, named to the Global Happiness Council of Work and Wellbeing (2017), Wall Street Journal bestselling author of Beyond Happiness.

Who books Jenn Lim to speak?

Meeting planners book Jenn Lim for culture and wellbeing conferences that want the actual co-founder who built Zappos’s legendary culture from the inside with Tony Hsieh, not a workplace-happiness consultant citing Zappos as an outside case study.

Beyond Leadership: how to lead when everything has changed.

New strategies and skills for leaders to retain, engage, and perform at their best so their teams can, too. Replace outdated and ineffective leadership rules using the proven Greenhouse Method from Jenn’s bestselling book Beyond Happiness. Condensed from over 20 years of improving employee engagement at Starbucks, McDonalds, and Chase Bank, learn actionable ways to build trust, inspire engagement, and reduce burnout.

Beyond Happiness: wellbeing while riding a rollercoaster.

Life is unpredictable, but chaos doesn’t have to mean crisis. What if life’s twists and turns weren’t problems to solve but paths to clarity and fulfillment? With evidence-based tools, Jenn shows how embracing the ride—with humor, resilience, and grace—leads to a renewed sense of what a fulfilling life can mean at work and beyond.

 Belonging And Connection: in me, we, and community.

Actionable strategies to create a culture of connection to optimize performance and fulfillment. No matter what kind of work we do, people just want to feel seen, heard, and valued. Jenn’s Me, We, Community framework aligns personal wellbeing, team collaboration, and organizational purpose to strengthen engagement, retention, and performance. It turns “This is just a job” into “This is a place I belong.”