Lisa McInnes-Smith

Lisa McInnes-Smith is a leadership and peak performance expert whose career helping organizations navigate change, complexity, and disruption has given her deep insight into what separates leaders who thrive under pressure from those who crumble. Her high-energy presentations combine real-world business experience with insights from elite sports and psychology to show leaders how to build resilience and maintain execution when chaos is the only constant.

Peak Performance in a World of Constant Change

McInnes-Smith has worked with organizations across industries facing rapid change, competitive pressure, and the need to do more with less. Her approach addresses both the strategic and psychological dimensions of performance, helping leaders develop the mental toughness, strategic clarity, and communication skills needed to inspire teams through uncertainty. She is known for her ability to connect with audiences through powerful storytelling and practical, immediately actionable frameworks.

Building Resilient Leaders and Teams

McInnes-Smith’s presentations equip leaders and teams with the tools for sustained high performance in demanding environments. Her keynotes deliver actionable strategies for building personal resilience and leading through uncertainty, peak performance under pressure and maintaining focus amid chaos, inspiring and motivating teams during times of change, and the leadership practices that turn adversity and disruption into competitive advantage.

Sticky Teams! – The art of building great teams

This program is for any company that needs better teamwork, a healthier culture or improved staff engagement. It impacts sales teams, leadership teams and technical teams. It leaves people feeling empowered and united. Most teams have more potential and capacity than they demonstrate. This presentation focuses on helping people to become effective team players by helping each other to willingly shift their behavior, habits and results.

Lisa demonstrates how team members can inspire others to deliver long-term positive outcomes. She helps individuals to utilize the two most important forms of feedback to multiply their own effectiveness and release the talents of those around them.

Key Takeaways:

• How to build a culture of connection, co-operation and excellence and bring clarity to the team’s purpose
• Increase team energy, engagement and interaction and raise team performance by capitalizing on strengths

Up Your Capacity! – How to Raise Your Performance, Your Thinking and Your Results

In this presentation audience members will recognize and adopt the habits and actions that positively influence and shape their thinking, their expectations and their performance. Lisa McInnes-Smith is an expert at helping people increase their capacity and transform their personal performance.

Setting people on a strategic pathway of continuous improvement, Lisa helps identify what energizes, engages, inspires and motivates individuals, while also pointing out what robs, deflates and saps their energy. In this up-lifting, fun-filled presentation Lisa will help raise the desire to step up and tackle the tasks that take us to the next level of achievement.

Key Takeaways:

• The power of full engagement for creating personal and professional satisfaction and helping individuals to recognize the contribution they make to the company & what it means to perform at your maximum capacity
• The skills for better communication and how to generate supportive feedback and turn it into better performance

A Culture You Can Count On- Building A Brilliant Customer Experience

When building customer relationships no comment is trivial and no moment should be wasted. In fact, every word counts! Success can be measured one interaction at a time as relationships are the key to our ongoing success. The way we communicate and connect significantly influences our effectiveness and overall personal performance. The quality of our conversations and our ability to influence others directly impacts our bottom line, and effective communicators make great team players and valuable team leaders. Confidence and competence in effective communication are learned skills.

This high-energy, fun session will help your people build a culture where everyone can be counted on to create a brilliant customer experience.

Key takeaways:

• How to be a center of encouragement and continual improvement
• How to identify and turn around behaviors that undermine company success
• How to add your extra to the ordinary daily activities and deliver an extraordinary experience

The Leader Shift! – Committing To A Culture Of Continuous Improvement

The success of an organization depends on the quality and depth of its leaders and their ability to grow together and lead effectively. A high functioning cohesive leadership team gets more accomplished in less time because they are not wasting time on the wrong issues. They trust one another and don’t avoid conflict. They make higher quality decisions. They capitalize on the capacities and skill sets of their colleagues and they’re always learning. They are willing to ask for help and be accountable to other team members.

The new business climate demands that we work smarter and more efficiently; we must constantly evaluate what we can do differently and, importantly, what we need to stop doing.

Key learning components

• Creating a safe space for personal & professional growth
• More coaches, less critics – embracing responsibility
• The importance of learning new skills
• Developing new patterns to raise performance