Consumer Trends & Customer Service Speakers

Former Head of Training, Walt Disney University and Best-Selling AuthorAn internationally acclaimed expert on customer service, leadership, change management and global competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a keynote speaker, business consultant and author. ...

Resiliency & Leadership Expert, and AuthorEileen McDargh is founder and CEO (Chief Energy Officer) of the consulting firm, The Resiliency Group (a division of McDargh Communications) and is a master facilitator, moderator and emcee....

Customer Care Advocate and Teambuilding ExpertElaine Allison, CSP (Certified Speaking Professional) is a Customer Care Advocate. She has helped many clients become #1 in their industry in customer care. Some clients have achieved such success with Elaine’s help that they have had to drastically alter...

Best-selling Author, Social Media expert, Sought-after speakerCalled a Digital Dale Carnegie, Erik Qualman is the author of Socialnomics: How Social Media Transforms the Way We Live and Do Business. Socialnomics made Amazon.com's #1 Best Selling List for the US, Japan, UK, Canada, Portugal, Italy, China,...

Loyalty Expert and Creator of the Net Promoter ScoreFred Reichheld is a Bain Fellow and founder of Bain & Company’s loyalty practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter system of management....

Humorist, Author of The Real Truth About Success, sought after corporate speakerHis entertaining and provocative delivery style combined with in-depth research and an innovative approach makes him a favorite with clients who want to move beyond the limitations of traditional “best practices” and set breakthrough...

Columnist, Author and Small Business OwnerAs an outspoken weekly columnist for the New York Times, Forbes, Inc.com and The Huffington Post and a frequent guest on Fox, Fox Business, MSNBC and CNBC, Gene brings a perspective to a business audience that is unique and refreshing...

Author of Dealing with Darwin and Business Strategy ExpertA best-selling author, managing director at TGC Advisors, and a venture partner with MDV, Geoffrey Moore is recognized as one of the world's leading business strategy consultants. Best known for his book Dealing with Darwin: How Great...

The Martial Artist of Trend ForecastingGerald Celente, a Close Combat practitioner and black belt trainer, well understands the importance of proacting rather than reacting: "The first rule of Close Combat is to attack the attacker. Action is faster than reaction. The same holds true...

Sales and Customer Service ExpertHal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision,...

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